About JLM Travel

So who are we?
We are JLM Travel, an independent travel agent based in Gateshead in the north east of England. Everyone who works at JLM Travel has a passion and that passion is finding the best deal on holidays for all of our customers. We talk to our customers the way we would want to be spoken to if we were on the other end of the phone. We do not have high pressure sales staff; we have a great bunch of honest, knowledgeable and experienced staff who want to be your first choice travel agent for all your future travel requirements!

And what do we do?
Here at JLM Travel we specialise in offering fantastic value, package holidays at quality hotels, apartments and resorts alongside excellent customer service. All our holiday have full financial protection by means of one or more insurance scheme and we also act as agents for tour operators who are ATOL holders. We are independent from tour operator’s which means we can offer a fantastic range of travel options along with independent, impartial and honest advice. We offer a full travel agent service and as well as short breaks and holidays featured on this website, we also have a huge choice of city breaks, long haul holidays, dynamically packaged holidays, cruises and tailor-made holidays as well as UK based breaks too, that are not available online so please call us for more details.

Why should you book with us?
Many of our staff have well over twenty years individual experience and as well as our office staff we also have a small team of home based travel agents. We are always happy to help and are just a phone call away. We are always on the lookout for savings on holidays and have great relationships with the top tour operators, airlines and hotel operators and pass these savings on to you, our customers. Over the telephone we can offer you a monthly payment scheme on holidays further out, this will help you to spread the cost of your holiday out and budget at no extra cost. So give us a call and speak to one of our friendly team who aim to get you the best possible deal on your next holiday! JLM Travel is an Accredited Body Member of Hays Travel Ltd, ATOL 5534, VAT Number GB193167195.

Our Price Promise
We are very confident the price we offer online or over the phone is likely to be the best that you will receive for the holiday, as we are constantly checking our prices against other agents. In the unlikely event that you receive a cheaper quote we offer a price match guarantee and in addition will offer a further discount off your next holiday booked with JLM Travel. All our prices listed in our searches online are bookable at the advertised price via this site.
JLM Travel – fantastic holiday deals and great service since 2004!

Company Profile
JLM Travel started trading in June 2004 and we are proud to be members of the Hays Travel Independence Group which is owned and operated by Hays Travel – ABTA’s largest independently owned travel agents. Our directors have over sixty years combined experience in all areas of the travel industry from retail sales to senior management positions and are very much hands on, taking sales calls themselves as part of the team.

On the 15th January 2024 JLM Travel opened a retail shop in Whickham, Newcastle upon Tyne, a great start to our twentieth year (where have the years gone?). In both our original office and our new Whickham shop we are still working on the same principal of when we started. We want to find you the best possible deal, give you the best customer service and all at the best possible price. Now apart from our founders going a little bit grey, we feel that nothing has changed from those early days and we have achieved this over the years.

We are based in the north east of England in Gateshead on the Team Valley Trading Estate. You are welcome to book online, call us or pop in and see us at our modern offices, there is free car parking. The postcode for your Sat Nav is NE11 0BE and we open Monday to Friday to 10am to 6pm and Saturday's 10am to 4pm.

Our Whickham shop is at 31 Front Street, Whickham, Newcastle upon Tyne, NE16 4EA, you can speak to our Whickham team on 0191 507 0065 or pop in, we open Monday to Friday 9:30am to 5:30pm and Saturday 9:30am to 4pm.

All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our bookings conditions for further information or for more information about financial protections and the ATOL certificate go to: www.atol.org.uk/ATOLcertififcate