FAQ's

I am a British Citizen, do I need a visa for travel and how long should my passport be valid for?

  • Please refer to the UK Government website by clicking here for up to date information. For other nationalities please check with the relevant embassy / consulate. Please note from 1st April 2016, all travellers to the USA must have a biometric passport as well as an ESTA or they won't be allowed into the country, it is your responsibility to have the correct documents in your possesion.

Is my destination safe to travel to?

  • Please refer to the Foreign and Commonwealth Office (FCO) website by clicking here for up to date information.

Are baggage and transfers included in your holiday cost?

  • This varies between offers. On the main Holiday Search all holidays include at least 15kgs or more)each hold baggage and on holidays outside twelve weeks unless stated otherwise transfers are included - you must select Transfer £0.00 in order for them to be added in the optional extras list. For late deal holidays - usually within twelve weeks transfers are available at an additional cost.If you are searching on our DIY Search both luggage and transfers can be added or removed as optional extras. If you are unsure please call us to check BEFORE booking.

Why have you asked me for proof of my address?

  • In certain circumstances we may ask you for proof of your address, this is usually when our we can not verify your card against your address. This is used as fraud prevention and no personal information is shared with anyone and all information is deleted on receipt. Please ask for a manager if you are unsure about anything. We do hold the right to refuse a booking if this information is not provided.

I have made an error on my booking, what should I do?

  • Please contact us immediately on 0191 432 7931 in order for us to make changes. Please note if a supplier charges an administration fee we will always confirm this to you and collect payment from you before making the change.

I wish to make a payment or an amendment, who do I call?

  • Please contact our admin team on 0191 432 7931. Please note if you are making an amendment and the supplier charges an administration fee we will always confirm this to you and collect payment from you before making the change.

Is the accommodation suitable for any one with walking difficulties?

  • If you or any member of your party have any disabilities, it is extremely important that we make the necessary arrangements to make your holiday go smoothly. We must therefore insist that you contact our offices on 0191 391 0160 before completing any reservation to ensure compatibility for the holiday that you chose.

Is my holiday covered by ABTA?

  • JLM Travel is a Member of ABTA with membership number K0885. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or www.abta.com

Is my holiday ATOL protected?

  • Many of the flights and flight - inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: The CAA's ATOL Website.