Updated 08:40am 4th April 2020:
Please be kind and courteous to our staff members, who are working hard to help you in these extraordinary times. Our team are advising you of the policies that are being enforced by airlines and tour operators regarding changes, charges and cancellations in the current Coronavirus crisis. We are working in date order with a very much reduced team and would ask for your patience and understanding.
At present flights with TUI are cancelled up to and including 16th April 2020. They are allowing changes for bookings due to travel up to 30th June 2020 with no admin fee.
Jet2holidays have cancelled flights to all destinations for April and to a very few other destinations such as Krakow, Prague and Lisbon into May and later.
A refund credit voucher has been issued for all April departures and can be used by 31st July 2020 for holidays travelling up to 31st Oct 2021.
For further information please see the ABTA website - https://www.abta.com/news/coronavirus-outbreak
Updated 12:20pm 18th March 2020:
Jet2holidays have cancelled all holidays to all destinations up to 1st May 2020 with exception of the destinations listed below:
Prague – Cancelled until 30th June 2020
Malta – Cancelled until 3rd May 2020
Nice – Cancelled until 4th May 2020
Lisbon – Cancelled until 31st October 2020
All holidays up to 1st May will be cancelled at 100% cancellation fee. However, anyone travelling between today and these dates will be contacted (where possible) within the next 7 days with a Jet2holidays rebook voucher with a unique code which can be used to the same value of the existing booking against a future holiday booked with Jet2holidays via ourselves. This voucher must be redeemed by 30th June 2020. Please note any increase in cost would need to be paid.
With the above destinations listed from 1st May until dates listed, they are allowing amendments with no administration fee.
Due to FCO advice TUI are no longer be offering TUI Airways flights and holidays departing between 17 March and 16 April 2020. They are proactively contact all customers and agents due to travel up to and including 16 April 2020 to offer a range of flexible options, including moving their holiday to a later date.
They are allowing free amendments without admin fee for departures up to and including 30th June 2020 to any destination. Please note any increase in cost would need to be paid.
Red Sea Holidays
We are awaiting an update with regards to Red Sea Holidays for all Egypt holidays and will contact customers as soon as we have any further information.
We are able to amend existing bookings to summer or next winter departures, any additional cost would need to be paid. We are being contacted by the supplier in departure date order and will contact customers accordingly.
Once again we would like to thank you for your patience in this extraordinary situation.
Updated 5pm 17th March 2020:
TUI have cancelled all holidays between 17th March and 16th April. For some people already on holiday their inbound departure date and flights may change and TUI are advising customers in resort.
Gambia Experience have cancelled all holidays from 17th March and 16th April and are contacting us in departure date order to discuss re-booking options.
Jet2holidays have not changed since our earlier update.
Other suppliers are now cancelling holidays for 30 days from tomorrow and we will be in touch with all our customers as soon as possible, again by departure date order.